Time is money. This is especially true for an ongoing production process. Any malfunction, and even more so a complete breakdown of the machine, will cause expensive disruptions. To prevent this from happening and to provide you with fast, effective help, HOLZMA has set up short communication channels for customer support.
Hotline: your direct line to HOLZMA
Simply call the HOLZMA Hotline and you are immediately connected to an expert who knows your machine and can help at once. In German, English and other languages. That way most questions can be resolved straightaway and minor hitches in operation can be remedied immediately.
Your benefits:
- Fast troubleshooting
- Optimal support for your operators and service technicians
- Lower service costs due to fewer on-site technician visits
- Strategic scheduling of HOLZMA field service and spare parts delivery
The right number: TeleService via modem and/or TeleServiceNet
HOLZMA TeleService via modem and/or TeleServiceNet goes one step further. Once you have concluded an appropriate service agreement, our HelpLine experts have direct access to your panel saw via these high-tech tools. They can diagnose all processes and influence all functions – even during ongoing production.
Your benefits:
- In comparison with Hotline, TeleService via modem and/or TeleServiceNet can cut the number of actual technician visits by half.
- During the warranty period, TeleService (modem) and – if installed – TeleServiceNet (internet router) are free of charge.
- Any spare parts required can be ordered more quickly and specifically.
- HOLZMA experts analyse each problem and can usually remedy it remotely.
- Software updates, program or function enhancements can optionally be completed online.
- Machine operators can be effectively supported while they are getting to know the machine.
- That minimises downtime and increases efficiency.
- The hardware for TeleService via modem is pre-installed for all HOLZMA saws.